ChoiceView—welcome to the iPad 2. As a customer service mobile application for smartphones, you’re bound to love your new home on this tablet device.
Introduced at the recent CTIA (News - Alert) show and designed to deliver images and information onto the iPad via IVR, a PC user, or contact center representative, Radish’s ChoiceView technology is one of the first in its form to make the big move to tablets. Through this revolutionary software, IT, customer service and social commerce businesses will be able to transmit visual data to PC users.
An abundance of visual information can be communicated to the iPad 2 using ChoiceView’s new platform, including maps, videos, photos, websites, order forms, illustrations and beyond. For the more complex users, this software can also handle pertinent visual information such as instructions, coupons, hotel reservation information or a doctor’s prescribed orders for a patient.
“The Apple (News - Alert) iPad has exploded in popularity and we are bringing our ChoiceView technology to where consumers live—on their tablets,” said Theresa Szczurek, CEO of Radish Systems. “Mobile device users can receive, review, and store information on the iPad while talking to a service representative, health care specialist, or anyone who needs to share accurate information quickly. We have had great early customer results with our ChoiceView application on smartphones, so it makes sense now to make these capabilities available on the iPad.”
For the IVR mechanism of the ChoiceView application, iPad 2 users can call a platform equipped with an IVR system that takes them instantly to a visual menu of choices on the iPad screen. This is an alternative to having to listen to a laundry list of options typically experienced during a customer service call. Therefore, callers can simultaneously manage both audible instructions and visual information.
Designed to improve customer experience and interaction with service representatives, this software is said to boost productivity and comprehension. IVR systems are a great way for companies to save money and time by effectively directing and managing incoming customer calls. In a marketplace where every dollar matters, the efficient implementation of an IVR lets customer service representatives hone in on the most vital customer concerns. Much like the iPad 2 and other tablet devices on the market, IVR is hitting the ground running.
Tammy Wolf is a TMCnet copy editor. She also writes articles for TMCnet on a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.
Edited by Janice McDuffee
Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.
Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...
Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support...