IVR

  • Facebook
  • Twitter
  • LinkedIn
  • Youtube
  • RSS
IVR Featured Article

What Angel.com Can Do for You

 
January 16, 2008



Offering automated call distribution and inbound and outbound IVR services, Angel.com also boasts expert customer service and support. The company gives organizations the chance to build, deliver and manage customized IVR and call center solutions that meet the varying needs of their customers.

 
More than 1,600 customers in 20+ industries utilize Angel.com to manage their IVR and call center applications. Here are five of the major reasons why:
 
1. Angel.com is a fully hosted solution that can lower hardware, software and maintenance costs. Using Angel.com, businesses have the chance to experience positive ROI right from the start.
 
2. Angel.com’s web-based interface and hosted architecture eases the design and deployment of applications, and allows customers to focus on other, higher value activities.
 
3. Angel.com’s Site Builder toolkit makes it easy for users to design, deploy and manage a true IVR or virtual call center application from one solution. Plus, no support is required.
 
4. Customer support includes 24/7 phone and email support, in addition to access to Angel.com’s expert design consulting professionals.
 
5. Angel.com’s software platform can scale to meet customer needs. It also supports multiple applications and usage demands, as well as multi-site requirements. Robust end-to-end security is built into each layer of architecture.
 
When it comes to IVR, many companies have discovered that Angel.com provides the kinds of services they need to keep their customers coming back.
 
Brian Solomon is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To see more of his articles, please visit Brian Solomon’s columnist page
 
Don't forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.

Spotlight

Learn More About Best Practices

Featured Whitepapers

Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support...

Product Showcase

Angel Outbound IVR Solution

Smart businesses know that it is far less costly to retain a customer than it is to gain one. With an outbound Interactive Voice Response (IVR) plan, a critical piece of an overall Customer Experience (CX) Strategy, businesses big and small can provide a high-touch, personalized CX - differentiating their brand above others. With a strategic Angel Outbound IVR campaign you can send personalized.


IVR Featured Articles
| Industry News | Resources | RSS Feeds
Technology Marketing Corp. 1997-2014 Copyright. | Ph: (800)-243-6002 (203)-852-6800 Fx: (203)-853-2845 | Contact Us |