Have you ever put yourself in your callers’ shoes to find out what it’s really like to interact with your organization’s IVR? If not, your IVR is probably more than due for a check-up.
Luckily, customer experience management solutions company Angel has planned a webinar that will equip organizations with a sure-fire checklist of signs that may be causing your IVR system to be an epic failure, and maybe even driving your callers to throw their phones at the wall.
On Thursday, Sept. 29, at 2 p.m. ET, contact center managers, customer experience managers and IT stakeholders are invited to join guest lecturer Blade Kotelly in a webinar entitled “Five Signs Your IVR is an Epic Fail,” as he reveals what you may be doing wrong when it comes to your organization’s IVR. Using real-life examples of IVR systems from over the years, Kotelly will illustrate how to transform dreaded voice systems of the past into innovative and simple IVRs that delight, and even entertain, callers.
With an in-depth look at some of today’s highly intuitive IVRs, Kotelly will show how next-generation systems can enhance the customer experience by using their own data sources to booth personalization and interactivity; improve customer satisfaction by leveraging call data and voice interactions to perfect the system; and deliver immediate and long-term ROI and quickly deploying and running on a secure, scalable and resilient platform.
Kotelly, a human-factors engineering and business innovation strategist, author and education, frequently lectures at Stanford University and Harvard University, and now teachers a user-experience design course at MIT (News - Alert) in the Gordon Engineering Leadership Program.
For any company considering updating, upgrading and enhancing their IVR via a cloud-based platform, this webinar is a must-attend event. Register now!
Tammy Wolf is a TMCnet web editor. She covers a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.
Edited by Carrie Schmelkin
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