IVR

  • Facebook
  • Twitter
  • LinkedIn
  • Youtube
  • RSS
IVR Featured Article

IVR: Intelliverse Unveils Hosted Solutions for Contact Centers

 
January 23, 2012



Cloud-based communications provider for enterprises Intelliverse has announced its hosted solution for contact centers.


The company’s platform integrates interactive voice response (IVR), automated call distribution (ACD) and IP Telephony applications into one solution. Company officials said that this eliminates the need for multiple vendors.

Thanks to a cloud-based platform, contact center agents can operate in any office in any part of the world. Moreover, this reduces capital expenditures and also IT and maintenance costs.

"Our solution enables companies to achieve greater results with their customer care strategy by reducing operational costs and maximizing profitability,” said Kevin M. Moran (News - Alert), president and CEO at Intelliverse, adding that by providing quick, accurate information and routing calls to live agents in the call center when needed, the company is able to improve the call center's productivity.

“Top it off with a robust, on-demand analytics package and we have created a complete communications solution for contact centers,” Moran said.

With Intelliverse’s (News - Alert) solution, companies of all sizes can now offer enterprise-class customer service without the costs of an on-site solution. The company’s cloud-based solutions for contact centers enable users to leverage top resources around the globe, and bridge contact centers and remote agents anywhere in the world with a cloud-based queue.

Additional benefits of the solutions include the ability to use agents and network to automatically accommodate overflow, seasonal spikes or unexpected fluctuations in call volume; ability to connect to agents from alternate offices or even a home office when travel to the contact center is impossible; ability to capture insight into customer desires, behaviors and pain points; and more.

Since the platform is scalable and flexible, calls can be directed according to customer need and the most cost-effective agent arrangement. Company officials said that web-based reporting is available in real-time.

Want to learn more about cloud communications? Then be sure to attend the Cloud Communications Expo, collocated with TMC’s ITEXPO East 2012taking place Jan. 31-Feb. 3 2012, in Miami, FL. The Cloud Communications Expo will address the growing need of businesses to integrate and leverage cloud based communications applications, process enhancement techniques, and network based communications interfaces and architectures. For more information on registering for the Cloud Communications Expo click here.

Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.


Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.

Edited by Tammy Wolf

Spotlight

Learn More About Best Practices

Featured Whitepapers

Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support...

Product Showcase

Angel Outbound IVR Solution

Smart businesses know that it is far less costly to retain a customer than it is to gain one. With an outbound Interactive Voice Response (IVR) plan, a critical piece of an overall Customer Experience (CX) Strategy, businesses big and small can provide a high-touch, personalized CX - differentiating their brand above others. With a strategic Angel Outbound IVR campaign you can send personalized.


IVR Featured Articles
| Industry News | Resources | RSS Feeds
Technology Marketing Corp. 1997-2014 Copyright. | Ph: (800)-243-6002 (203)-852-6800 Fx: (203)-853-2845 | Contact Us |