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IVR Featured Article

Angel's AppExchange Products Make for Happy Customers

 
October 01, 2012



Known for its IVR solutions, Angel’s name is synonymous with call center functionality. With products that span inbound IVR to payment processing, Angel has provided over 10,000 telephony solutions globally with their customer engagement solutions.


The company’s solutions have been directly integrated into Salesforce.com (News - Alert) via the AppExchange program, a marketplace for cloud computing applications built for the Salesforce.com community. Angel’s AppExchange products are designed to increase agent productivity while providing an overall better experience for the customer.

One of the products in the AppExchange suite is SurveyByFone, a hosted speech-enabled, IVR solution that enables Salesforce.com users to deploy and manage automated customer satisfaction phone surveys by using Angel's web based Site Builder toolkit. The product itself helps users capture necessary data that will better serve current and future customers with valuable metrics, whether it’s a hotel stay or a simple call center interaction. What’s more, the app can be implemented within a matter of hours so that users can immediately start using it to give their businesses and campaigns a boost.

Also included in the AppExchange host of products is Voice for Salesforce Chatter, a platform that makes business processes social in real time. For the mobile workforce, Voice for Salesforce Chatter from Angel allows the mobile employee to update their Chatter feed using their mobile phone. A simple voice recording is then transcribed, providing hands-free access whenever needed, wherever.

LeadByFone, another product in the AppExchange lineup, provides a speech-enabled IVR solution allowing Salesforce.com users to automatically capture the names and addresses of callers and place them into a Salesforce.com account for easy retrieval and analysis.

Angel’s Contact Center solutions for Salesforce.com can easily develop, integrate and deploy a customized and full-featured call center solution to augment their customer interactions.

Learn more about Angel’s AppExchange products that span many contact center needs.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Austin 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.



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