IVR

  • Facebook
  • Twitter
  • LinkedIn
  • Youtube
  • RSS
IVR Featured Article

Netxcell Enhances Video Deliverable Capabilities with New Age IVR and Video OBD

 
October 18, 2012



Netxcell has enhanced its video deliverable capabilities by announcing new age IVR and Video OBD products with additional innovative features. The Indian telecom VAS Provider Company has added several new services to its IVR Module and OBD product that offers better connectivity.


“Our focus is to continue delivering year on year excellence to our clients through innovation and hence IVR and VOBD are the areas where we have innovated,” Debasis Chatterji, CEO - Netxcell Limited, in a statement. “These additional features in these products will add significant value to our customers and will strengthen our position in the market as the innovators.”

Netxcell’s latest version of Video OBD is now more interactive and can support multiple audio & video codec. This means telecom operators can easily bring a greater range of 3G handsets into the ambit of Video OBD services and run Video Contests and promotions of movie trailers more smoothly.

Additionally, the company has announced an inbuilt module of the OBD product portfolio of Netxcell- IOBD- that can query the core network elements of the operator to identify the subscriber location.

Netxcell has added features like Call Patching and Call Conferencing to its improved IVR module that will not only improve the overall user experience but will strengthen the competitiveness of Netxcell's IVR module. New features will also enable Subscription Based IVR services, SMS Notification, IN activations through IVR and Information Based IVR services.

“We constantly strive to bring in the flexibility and scalability to our products and solutions that will enable us to penetrate into newer markets thereby enhancing growth for the company,” added Chatterji.

Last year, the company launched an advanced IVR solutions technology platform to enables businesses and other telecom customers to do away with multiple IVR platforms.




Edited by Amanda Ciccatelli

Spotlight

Learn More About Best Practices

Featured Whitepapers

Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support...

Product Showcase

Angel Outbound IVR Solution

Smart businesses know that it is far less costly to retain a customer than it is to gain one. With an outbound Interactive Voice Response (IVR) plan, a critical piece of an overall Customer Experience (CX) Strategy, businesses big and small can provide a high-touch, personalized CX - differentiating their brand above others. With a strategic Angel Outbound IVR campaign you can send personalized.


IVR Featured Articles
| Industry News | Resources | RSS Feeds
Technology Marketing Corp. 1997-2014 Copyright. | Ph: (800)-243-6002 (203)-852-6800 Fx: (203)-853-2845 | Contact Us |