In the enterprise world, building a better Interactive Voice Response (IVR) solution tends to lead to building a better company. Ifbyphone (News - Alert) has released the first IVR solution that was built from the ground up specifically for self-service configuration by marketing, sales and support professionals. The IVR solution the company has just announced is specifically geared toward making a solution that will help companies when it comes to marketing, sales and support teams. This particular IVR solution is also cloud based, making it that much easier to deploy and scale for enterprise level companies.
Ifbyphone’s IVR solution is billed as being something that will help a company go from having nothing when it comes to IVR to something that can be built from the ground up in order to allow companies to launch and update their own inbound and outbound automated voice dialogs. This can be done in a matter of minutes and it can be done so without the aid of highly paid and highly trained IT professionals.
IVR has long been a popular telephone technology that allows for interaction via voice or phone pad. The interactions can either answer questions from people who call in, or can gather data from those a company might deem to call. Most people may not even realize what kind of technology they are accessing when they call their bank to get their balance. People who call the local utility company to report an outage are also dealing with IVR solutions.
“Traditionally there has been a disconnect between the people within an organization needing IVR voice dialogs and phone surveys, and the people building them,” said Irv Shapiro (News - Alert), CEO of Ifbyphone. “This gap introduces the possibility of lengthy campaign delays as IT takes days, even weeks, to launch or update the IVR system. If an organization is lucky, these delays are merely a source of frustration to marketing, sales and support, but unfortunately they have all too often meant the missing of key deadlines and the loss of revenue and customer loyalty. Ifbyphone’s first-of-its-kind IVR solution has changed all that by making it easy for the people needing an IVR to build it themselves in minutes. If you can send an e-mail using Gmail, you can build and launch an IVR using Ifbyphone.”
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