Wednesday, July 28, 2010 - 2:00pm ET / 11:00am PT
Norwalk, Conn. July 21, 2010 - Technology Marketing Corporation “TMC (News - Alert),” a global, integrated media company, and Angel.com have announced a partnership to deliver a Webinar event, “Using Voice Biometrics & Voice Signature to Reduce Costs, Improve Customer Service and Fight Fraud ” on July 28, 2010 at 2:00pm ET/ 11:00am PT.
This complimentary Webinar, sponsored by Angel.com, will outline and explain how voice can be used as a unique human identifier for security purposes, the different models used for integrating voice biometrics into existing IVR and Contact Center channels, and the types of transactions that can be replaced using voice biometrics, including caller authentication, password reset and transaction signing.
Bank account balances. Medical test results. Secure phone orders. Customers call your IVR for many reasons, but what they all have in common is they want their information quickly and they want it to be secure. Current security measures are outdated, including passwords, PINs, or personal information to confirm identity, creating a lengthy process for the caller and placing undue burden on your call center agents. Registration and confirmation processes which currently require off-line paper forms have lower conversion rates than they should.
Join Angel.com and VoiceVault to learn how your organization can provide better customer service, higher levels of data security, and increase conversion rates by using Voice Biometrics and Voice Signature solutions. Your voice is a ‘spoken identifier’. By identifying your callers using their individual voice, you provide a secure and easy way for customers to access private information as well as “sign on the dotted line” using a voice print.
This webinar is perfect for companies interested in replacing lengthy paper-based signature processes with real-time voice signatures, IVR and Contact Center managers and professionals interested in streamlining customer verification processes, and companies looking to prevent identity theft and provide increased fraud protection for their customers.
Rich Scarbath, Channel Director, Angel.com
Julia Webb, Executive Vice President, Sales and Marketing, VoiceVault
Stefania Viscusi, Assignment Desk Editor, TMCnet
Register in advance for “Using Voice Biometrics & Voice Signature to Reduce Costs, Improve Customer Service and Fight Fraud” on July 28, 2010 at 2:00pm ET/ 11:00am PT.
“TMC’s webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit in these trying economic times” said Rich Tehrani, CEO, TMC. “Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships.”
TMCnet Webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real-time. The TMC Webinar program typically attracts 300 to 500 registrants per event.
All TMCnet Webinars are archived and available On-Demand for up to 18 months.
Companies interested in sponsoring their own Webinar event can contact either Jim Spangenberg (companies beginning A-P or numbers) at 203-852-6800 x211 or by email at JSpangenberg@tmcnet.com; and Joe Fabiano (companies Q-Z) at 203-852-6800 x132 or by email at JFabiano@tmcnet.com. For more information, please visit www.tmcnet.com.
Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's (News - Alert) Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces ITEXPO; 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium (News - Alert)); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). TMC serves other communications market segments with the Cloud Communications Summit (in conjunction with Light and Electric); CVx ChannelVision Expo (in conjunction with Beka Publishing); and MSPWorld™ (in conjunction with the MSP Alliance).
TMC also serves technology professionals with industry-specific Web sites: InfoTech Spotlight, 4GWE, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite Spotlight, Green.TMCnet.com, Healthcare.TMCnet.com, Business Video, Finance.TMC.com, Legal.TMC.com and Education.TMCnet.com.
For more information about TMC, visit www.tmcnet.com.
Angel.com is a leading provider of enterprise focused, cloud based, customer engagement solutions, including Caller First focused Interactive Voice Response (IVR) and Call Center solutions. These solutions enable enterprise organizations to quickly deploy voice, SMS, chat and business intelligence applications. More than 1,600 customers worldwide turn to Angel.com's proprietary customer engagement technology to power customer experience, marketing and sales needs. Angel.com’s solutions are built on an on-demand, Software as a Service (SaaS (News - Alert)) platform and require no investment in hardware, software, or human resources, balancing the need for high quality communications with affordable pay-as-you-go pricing. Angel.com and Caller First Analytics are either trademarks or registered trademarks of Angel.com Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
203-852-6800, ext 228
Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.
Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...
Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support...