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IVR Contributor

Susan J. Campbell Info

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at susanjcampbell.com.


Latest Articles

05/20/2013 Want Customer Feedback? You Have to Overcome Survey Fatigue
05/06/2013 Launch Communications in the Cloud with IVR Buddy
01/14/2013 CRM Trends for 2013 and the Role of IVR
01/07/2013 Is Your IVR Channel Optimized for Customer Satisfaction?
10/22/2012 IVR is Great - If You Understand the Customer
10/02/2012 IVR Quality and Social Media Can Make or Break the Brand
05/09/2012 IVR Provider Enjoys Industry Recognition
05/01/2012 IVR Opens the Door for CEM Solutions
04/16/2012 Advancements in IVR Rely on Speech Recognition Technology
04/03/2012 IVR - An Alternative to Paper?
04/02/2012 IVR Offers Solutions for Driving Root Cause Analysis in Customer Issues
03/21/2012 IVR Adds Value to Patient Care
03/19/2012 Apple, Nuance Pave the Way for Broad IVR Adoption
02/28/2012 An Effective IVR Provides Quality Customer Service
02/03/2012 Consider Investing in Current IVR System to Handle Customer Service Obligations
12/19/2011 Can Apple's Siri Change the Way IVR Serves the Customer?
10/17/2011 ITEXPO Video: Australia-Based Inference Solutions Moves into US Market
09/19/2011 Angel Webinar Explores Potential in Contact Center Salesforce Integration
08/30/2011 Is Your IVR Too Much Like Angry Birds?
08/12/2011 Angel IVR Improves the Customer Experience
06/24/2011 Business Intelligence Integrated into your IVR Drives Customer Satisfaction
03/17/2011 Woolworths Automates Standard Customer Inquiries with IVR
03/01/2011 Professional Voice Actors Deliver Better Voice Performance for IVR Messaging
03/01/2011 It's He Said, She Said in the World of IVR Messaging
12/29/2010 Stop Being Afraid of IVR Technology
08/25/2010 IVR from Angel Helps to Drive Customer Experience
04/07/2010 IVR Provider's Caller First Analytics Brings Business Intelligence to the Phone
01/23/2008 Lyris Implements Angel.com's Virtual Call Center
11/29/2007 Skunkworks Launches Telco Perl for Enhanced IVR
08/15/2007 Parature Turns to Angel.com for Customer Support
06/05/2007 ASCAP Selects Angel.com IVR Solution to Simplify Prospecting and Licensing
02/06/2007 Call Center IVR Provider Names New VP of Sales


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Featured Whitepapers

Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support...

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Angel Outbound IVR Solution

Smart businesses know that it is far less costly to retain a customer than it is to gain one. With an outbound Interactive Voice Response (IVR) plan, a critical piece of an overall Customer Experience (CX) Strategy, businesses big and small can provide a high-touch, personalized CX - differentiating their brand above others. With a strategic Angel Outbound IVR campaign you can send personalized.

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