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IVR Contributor

Amanda Ciccatelli Info

Amanda Ciccatelli is a TMCnet Web Editor. Previously she worked as an administrative assistant while freelance writing for Patch. Before that she worked as the News Editor for Central Connecticut State University’s newspaper, The Recorder. She graduated with a bachelor’s degree in Public Relations and a minor in Journalism from Central CT State University.
 

Latest Articles

03/26/2013 DTE Energy Proactively Communicates with Customers using Angel's Outbound Solution
03/12/2013 Angel Acquisition Gives Genesys Customers New Level of Multichannel, Self-Service
03/05/2013 Amazon Breaks Into the Emerging Mobile Voice Industry
02/26/2013 Radish Joins EFCO to Contribute to Colorado's Long-term Sustainability
02/25/2013 It's All About Voice Apps
02/14/2013 Sinclair Voicenet's SmartVoice ViewPoint Captures the Voice of Customers Immediately
01/29/2013 Radish Systems ChoiceView Visual IVR Creates Seamless Self-Service
01/22/2013 A Virtual Call Center Connects Your Customers
01/08/2013 2012 Positioned Angel to Rule the IVR Space in 2013
01/03/2013 Angel's Outbound Campaign Manager Proactively Creates a Personalized Customer Experience
12/11/2012 Angel Looks to its Crystal Ball for Holiday Shopping Customer Experience Predictions
11/19/2012 Angel Survey Shows Need for Mobile, On-Demand and Multichannel Customer Support
11/06/2012 Angel's Outbound Solution to Reach and Exceed Customer Expectations
10/22/2012 Sam Houston Electric Implements OMS with IVR to Meet Customer Needs in Power Outages
10/08/2012 Angel Puts 2012 Presidential Election Voters First with Election Protection
09/26/2012 Nuance Dragon Apps with IVR Capabilities Expand Global Presence with the Ukrainian Language
09/06/2012 Mobile Voice Puts Your Customers First
08/27/2012 Mobile Voice Provides Immediacy and Simplicity to Your Customers
08/21/2012 Financial Firm Chooses Verint's Solution to Analyze Customer Data Across Multiple Channels
08/21/2012 VoiceVault's Biometric e-Signature Lets You Accept Contracts Vocally
08/15/2012 Angel's Self-Service Solution Lexee Creates a More Personalized Customer Experience with Voice Activation
08/06/2012 The Angel Mobile Voice Blog Series Guides Companies in Building a Mobile Customer Experience
07/11/2012 Voxeo's Zombie IVR Campaign Proves that Outdated IVRs Suck the Life Out of Customer Service
06/18/2012 IVR: How to Build Successful Customer Self-Service
06/11/2012 Angel Caters to Callers with iPad Analytics App and Expanded Business Intelligence Suite
05/30/2012 IVR Telephone Payments in the Cloud Offer More Choices to Businesses
05/23/2012 Angel Hosts Webinar to Share IVR Best Practices that Put Callers First
05/14/2012 How Social Media Impacts IVR and Customer Service
05/08/2012 Angel Integrates IVR into LexisNexis Identity Proofing and Voice Biometrics Solutions
04/30/2012 Mapua Students Design Enhanced Safety Features for IVR Wheelchair
04/23/2012 IVR: The Benefits of Customer Relationship Management Software

Spotlight

Learn More About Best Practices

Featured Whitepapers

Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support...

Product Showcase

Angel Outbound IVR Solution

Smart businesses know that it is far less costly to retain a customer than it is to gain one. With an outbound Interactive Voice Response (IVR) plan, a critical piece of an overall Customer Experience (CX) Strategy, businesses big and small can provide a high-touch, personalized CX - differentiating their brand above others. With a strategic Angel Outbound IVR campaign you can send personalized.


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