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IVR Industry News

Microsoft Research - Anticipating More from Cortana
4/18/2014 8:11:38 AM

Bright House Networks Deploys Cisco Network Convergence System to Offer Cloud-Based Business and Residential Services
4/18/2014 3:19:13 AM

CUSTOMER Magazine Announces
4/17/2014 2:29:48 PM

CUSTOMER Magazine Names 2014 CRM Excellence Award Winners
4/17/2014 1:43:56 PM

NEWave(R) Brings Award-Winning Compliance Solutions to Southern Gaming Summit
4/17/2014 1:23:11 PM

Bright House Networks Deploys Cisco Network Convergence System to Offer Cloud-Based Business and Residential Services
4/17/2014 11:10:20 AM

ASC kicks off its 50th anniversary year with new achievements and continued excellence
4/17/2014 7:32:01 AM

The Top 3 Call Center Software Providers of 2014, Ranked by Voip-Catalog.com
4/16/2014 5:04:09 PM

I-CAR® Announces Limited-Time Promotion on Intro to Collision Repair Series Training Bundles
4/16/2014 1:30:31 PM

nVoq Inc. Receives Technovation Award at PACE 2014 Convention & Expo for Customer Engagement
4/16/2014 10:30:23 AM

Konica Minolta Acquires Pitney Bowes Canada's Document Imaging Solutions Business
4/16/2014 8:43:55 AM

Konica Minolta Acquires Pitney Bowes Canada's Document Imaging Solutions Business
4/16/2014 8:43:55 AM

Waterfall and mCordis Partner to Launch Mobile Marketing Thought Leadership Series
4/16/2014 7:59:13 AM

LiveVox and Legal Experts Give Telecom Leaders Practical Tips to Help Mitigate TCPA Class Action Risk
4/16/2014 7:30:28 AM

Pitney Bowes Partners with INRIX to Help Drivers Save Time, Fuel and Money with Advanced Location Intelligence
4/16/2014 5:12:28 AM

The American Worker Plans Introduces The BeneStream Solution: the First Employer-Sponsored Medicaid Carve-Out Program
4/15/2014 11:00:22 AM

CO-OP Financial Services Announces Agreement on Visa EMV Common Debit Solution
4/15/2014 9:30:59 AM

Pitney Bowes Partners with INRIX to Help Drivers Save Time, Fuel and Money with Advanced Location Intelligence
4/15/2014 9:30:33 AM

NetSapiens and Ayersville Lead IOC Evolution
4/15/2014 9:00:34 AM

CorvisaCloud Delivers New Level of Contact Center Flexibility With Voice and SMS Platform
4/15/2014 8:59:24 AM

LiveVox Presents A Fireside Chat With CFPB Examination Consultant, Joe Adams
4/15/2014 6:30:25 AM

Genesys Offers 30-Day Free Trial of Premier Edition
4/14/2014 12:30:23 PM

Samsung Electronics America Names Rajiv Mehta Senior Vice President Of Customer Service Division
4/14/2014 10:30:31 AM

Pitney Bowes to Host Conference Call and Webcast of First Quarter 2014 Financial Results and to Hold an Analyst Day
4/14/2014 9:30:39 AM

City National Bank Selects Easy Solutions to Better Protect Customers against Fraud
4/14/2014 8:30:47 AM

Timothy Bates Joins HomeCare Connect as Vice President of Operations
4/14/2014 7:00:32 AM

NYCM Insurance Celebrates 115 Years of Service
4/10/2014 5:30:33 PM

SecurityCoverage Selects Pie Digital's TotalTechHero and NetHero Applications as Key Components of its Connected Home Offering
4/10/2014 11:30:52 AM

Zeacom Named UC Collaboration Partner of the Year by NACR
4/10/2014 9:00:09 AM

Pitney Bowes Accelerator to Incubate Start-Ups in India
4/10/2014 5:45:14 AM

In the Chat and University of Waterloo Announce Research Partnership
4/9/2014 3:50:14 PM

Sysomos and Clarabridge Join Forces to Deliver Powerful Multi-Channel Customer Analytics
4/9/2014 2:25:04 PM

Availity Teams up with Precyse and HealthStream - Goal to Ease ICD-10 Training Burden on Providers
4/9/2014 9:30:56 AM

Pitney Bowes Accelerator to Incubate Start-Ups in India
4/9/2014 8:54:26 AM

New Zealand Post Increases the Value of Mail with Pitney Bowes Technology
4/9/2014 8:30:55 AM

Mid-Atlantic Broadband Delivers Multi-Terabit Capacity Across Live Network in Southern Virginia
4/9/2014 7:59:16 AM

Voxbone Selected to Connect Cloud Communication Platform, VoxImplant, to Local Telephone Networks
4/8/2014 11:30:48 AM

Conozca a Ivy: la Nueva Voz de Bienvenida de TXU Energy
4/8/2014 10:30:51 AM

Meet Ivy: the Welcoming New Voice of TXU Energy
4/8/2014 10:30:50 AM

Pitney Bowes Accelerator to Incubate Start-Ups in India
4/8/2014 8:31:20 AM

Easy Solutions Earns Spot on CIOReview Magazine's 2014 Top 20 Most Promising Security Companies
4/8/2014 8:30:50 AM

AICPA, NASBA and Prometric Announce 10th Anniversary of Computerized CPA Examination
4/8/2014 8:08:46 AM

LiveVox CMO Discusses Top Compliance Trends Impacting Telecom Contact Centers at TRMA 2014
4/8/2014 7:30:39 AM

Contact Centers Buy Connect First Platform for the Ease-of-Use but Stay for the Fanatical Service and Reliability
4/7/2014 3:00:42 PM

Alorica Expands Global Presence with New Location in Honduras, Hiring Now
4/7/2014 10:30:45 AM

Markets and Markets : Speech Analytics Market (Applications & Deployment Type) worth $1.33 Billion by 2019
4/7/2014 8:36:30 AM

Hat-Trick of Major Contract Wins for SpeechStorm
4/7/2014 8:17:13 AM

Jay O'Sullivan, Michael Weaver, Michael Ahearn and Mark Shelley Join Waterfall
4/7/2014 7:59:51 AM

LiveVox CMO Discusses Top Compliance Trends Impacting Telecom Contact Centers at TRMA 2014
4/7/2014 7:30:52 AM

Cwm Taf University Health Board radically cuts management time and energy costs with 2,500 IGEL thin clients
4/7/2014 7:16:32 AM

The Leading Call Center Software Providers of the Year, Announced by VoipReview.org
4/4/2014 5:29:22 PM

AICPA, NASBA and Prometric Announce 10th Anniversary of Computerized CPA Examination
4/4/2014 3:30:47 PM

Research and Markets: Unified Communications Headset Trends
4/4/2014 2:00:59 PM

Unified Communications Headset Trends
4/4/2014 10:42:58 AM

MarketersMedia.com: Price per Head Launches Weekly Article Series for Agents
4/4/2014 4:05:39 AM

The Best Call Center Software Providers of 2014, Ranked by VoipMechanic.com
4/3/2014 5:58:15 PM

United Recovery Systems Announces Acquisition of Array Services Group
4/3/2014 3:30:47 PM

Center Partners Selects FrontRange's HEAT Hybrid ITSM Platform
4/3/2014 11:30:52 AM

RevGuard Adds C. Finnegan (Finn) Faldi to Board of Advisers
4/3/2014 6:59:20 AM

SoMedia Introduces SoMedia Direct with Web.com
4/3/2014 4:30:43 AM

E Source Launches JourneyHub
4/2/2014 2:58:55 PM

NYCM Insurance Wins Gold Stevie Award Customer Service Department of the Year
4/2/2014 11:00:45 AM

Avoka: 95% of Application Forms in Financial Services Are Not Omni-Channel 2.0-Ready & Deliver a Broken Customer Transaction Experience
4/2/2014 9:30:46 AM

Saudi Arabia's Bank Albilad Implements FIS Switch as Part of Major Payments Expansion
4/2/2014 9:00:58 AM

KBank introduces 'Tomorrow Comes Today' a mission to reinforce its leadership in the digital banking industry
4/2/2014 6:19:43 AM

Columbus Establishes Regional Centres of Excellence
4/1/2014 5:59:07 PM

The Top 3 Call Center Software Providers of 2014, According to MyVoipProvider.com
4/1/2014 5:30:50 PM

The Best Call Center Software Providers for 2014, Announced by Voxilla.com
4/1/2014 1:44:21 PM

North American Leader ADF Selects Vision Net for Voice and Internet Solution
4/1/2014 9:31:00 AM

2014 ACI Excellence Awards Showcase Global Innovation in Electronic Banking and Payments
4/1/2014 9:01:26 AM

Waterfall Prediction Model Reveals How to Maximize Mobile Marketing Customer Retention by Controlling Unsubscribe Rates
4/1/2014 8:59:33 AM

Markets and Markets : Natural Language Processing (NLP) Market (Technology, Applications) worth $9,858.4 Million by 2018
4/1/2014 8:42:42 AM

Jacada Selected by Major US Communications Provider to Deliver New Sales Agent Desktop Solution
4/1/2014 7:30:47 AM

Research and Markets: Rise of Cloud-based Omni-Channel Customer Contact
4/1/2014 7:00:55 AM

Vocal IP Networx Ltd. Selected for Membership in Avaya DevConnect Program
4/1/2014 5:19:35 AM

Noble Systems Receives Most Amazing Award
4/1/2014 12:01:19 AM

Ridgewood Savings Bank Selects DNA from Fiserv to Accelerate Growth
3/31/2014 9:31:00 AM

3PEA International, Inc. Reports Fiscal 2013 Financial Results
3/31/2014 9:01:14 AM

Zultys IP Phone System Receives 2013 Unified Communications Excellence Award for Innovation
3/31/2014 8:59:24 AM

Lattice Announces Fiscal Year 2013 Financial Results
3/31/2014 8:44:06 AM

Celcom Transforms Its Customer Experience With Industry Leading Oracle Communications Suite
3/31/2014 7:59:35 AM

Alaska Airlines Continues Growth in Seattle With Albuquerque and Baltimore Service; Expansion marks fifth new city for carrier from its hometown hub since December
3/31/2014 6:32:44 AM

The High-Performance, Lower-Cost Professional Headset Alternative
3/27/2014 4:01:08 PM

Introducing NetHero, the Only App to Allow Consumers to Manage Their Home Internet and Connected Devices From Anywhere
3/27/2014 11:31:06 AM

Robert Zapfel to Join Xerox as President of Services Business
3/27/2014 8:38:41 AM

Infinity Augmented Reality, Inc. Encouraged by Facebook Acquisition of Oculus VR for $2 Billion
3/26/2014 1:35:25 PM

M-Mobility Enhances Virtual Business Solutions with Gintel Easy Business Communications Suite
3/26/2014 1:17:17 PM

Intelemedia Receives 2014 Customer Service Rising Star Award from CRM Magazine
3/26/2014 11:31:04 AM

Sitel to Hire 185 Customer Care Agents at Ocala Call Center
3/26/2014 10:31:10 AM

CelcomTransforms its Customer Experience with Oracle Communications
3/26/2014 9:40:31 AM

Celcom Transforms Its Customer Experience With Oracle Communications
3/26/2014 7:59:38 AM

Pitney Bowes and IBM to Collaborate on Hybrid Cloud Location Services
3/26/2014 7:01:14 AM

Neiman Marcus Group Selects Oracle to Enable Commerce Anywhere
3/26/2014 6:30:18 AM

Jacada Call Center Desktop Solutions Chosen by Global Technology Company
3/25/2014 3:01:08 PM

Communications Solutions Product of the Year Award Call for Entries
3/25/2014 10:35:57 AM

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