IVR

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IVR Featured Articles

Oman's BankDhofar Intros New Services at Its Call Center Using Latest IVR Technologies
BankDhofar, an Oman-based bank that puts an emphasis on offering personalized services to its customers, has introduced new features to itspreviously implemented Interactive Voice Response (IVR) service
4/22/2014

City National Bank Selects Easy Solutions
City National Bank, the fifth-largest Florida-based financial institution with more than $4.9 billion in assets, has selected Easy Solutions to protect its clients throughout every stage of the fraud lifecycle.
4/15/2014

Does Your IVR Communicate Like Siri?
If you want great speech recognition, there are a variety of options on the market. Apple wants to corner it with its latest purchase of British speech recognition specialist Novauris Technologies.
4/10/2014

SpeechStorm Wins Three Major Contracts
Personalized service is gaining momentum in the industry as the best way to serve the customer. So, companies that provide voice-based customer service are witnessing a boom in their business.
4/9/2014

Fortemedia's SAMSoft iS700 Voice Processing Solution is Ideal for PC Form Factors
Sunnyvale, California-based voice processing technology specialist Fortemedia Inc. has announced the availability of next-generation voice processing solution, SAMSoft iS700, which is targeted at all PC form factors.
4/4/2014

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Featured Whitepapers

Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support...

Product Showcase

Angel Outbound IVR Solution

Smart businesses know that it is far less costly to retain a customer than it is to gain one. With an outbound Interactive Voice Response (IVR) plan, a critical piece of an overall Customer Experience (CX) Strategy, businesses big and small can provide a high-touch, personalized CX - differentiating their brand above others. With a strategic Angel Outbound IVR campaign you can send personalized.


IVR Featured Articles
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